Add a new Ticket
URL Query Parameters
-
priority_id - The tax rate as a percentage integer ie 20.
-
status - The ticket status id
-
subject - The ticket subject id
-
admin_user_id - The admin user id of the person raising the ticket
Call
POST /rest/ticket.json
Send a Set Message
Call
POST /rest/ticket/{id}/sendsetmessage/{sub_id}.json
Send a new Message or Reply
URL Query Parameters
-
message - The message you wish to send
-
internal - Is this an internal message 1 = yes, 0 = no
Call
POST /rest/ticket/{id}/send.json
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