Sales > Processing Sage Pay Payments

For Sage Pay payments, to take payment:-

1. First, complete the steps above mentioned in “To view and administrate a Sale”.
2. Navigate to the Payment tab
3. Scroll to the Payment History section
4. You will see a list of payments made against this order here. If you only see a payment type called “Authenticate” this means that the payment HAS NOT bee taken, and you will need to authorise the payment by clicking on the Authorise link under the Action column.
5. Once you have clicked on the Authorise link, a popup box will appear with the amount. Please note that you can only charge at this point no less than 90% of the Amount or no greater than 115% of the amount. If you wish to charge a greater amount, simply authorise the payment for the amount that appears in the popup box, and then you can take another payment straight after. We will discuss this step next.

To take an additional payment, for example if a product has been added to the order, or the shippinig value has changed, follow these instructions:-

1. First, complete the steps above mentioned in “To view and administrate a Sale”.
2. Navigate to the Payment tab
3. Scroll to the Payment History section
4. Locate the payment that has a Payment Type of AUTHORISE and status of OK
5. Click on the Repeat link under the action column
6. Enter the additional amount you wish to charge
7. Thats it, all done, simply check that the payment was successful

To Perform a refund:-

You can refund any Sagepay transaction from the payment tab. Please note that if the payment was taken on the same day you are raising the refund, then VOID the payment rather than refunding it, this will save you any transaction charges! See the void section on how to do this.

1. First, complete the steps above mentioned in “To view and administrate a Sale”.
2. Navigate to the Payment tab
3. Scroll to the Payment History section
4. Locate an AUTHORISE payment, or REPEAT payment with an OK status
5. Click on the refund link under the action column
6. Enter the amount you wish to refund and click ok.

To Void a payment

If the payment was taken on the same day you are raising the refund, then you can VOID the payment rather than refunding it, this will save you any transaction charges that will be incurred by refunding.

1. First, complete the steps above mentioned in “To view and administrate a Sale”.
2. Navigate to the Payment tab
3. Scroll to the Payment History section
4. Locate an AUTHORISE payment, or REPEAT payment with an OK status
5. Click on the Void link under the action column.
6. This will now have voided the transaction.
7. If you have an AUTHORISE and a REPEAT you wish to void, repeat the above for both transactions.