Retrieve a list of current Tickets
URL Query Parameters
-
status - default: all
-
limit - default: 20 - Number or results per page
-
page - default: 1 - Page number
-
priority - default: all
-
assignee - default: unassigned
-
customerId - default: false
-
get_all_results - default: false
-
firstname - Specify a firstname to search for
-
lastname - Specify a lastname to search for
Call
Repsonse
{
"success":"1",
"status":"Tickets successfully retrieved",
"count":"25",
"ticket":{
"4":{
"id":"1",
"subject":"Out of Office Reply",
"order":{
"id":null
},
"customer":{
"id":"1",
"firstname":"John",
"lastname":"Smith"
},
"admin_user":{
"id":"0",
"name":null
},
"status":{
"id":"1",
"name":"Open"
},
"priority":{
"id":"1",
"name":"LOW"
},
"date":{
"created":"2012-09-17 21:54:23",
"updated":"2013-05-31 17:32:11"
},
"message_count":6,
"messages":[
{
"id":"20",
"body":"Hi Instantcart Demo\r<br \/>\r<br \/>\r<br \/>I'm currently out of the office from 18th September 2012 to 25th September 2012.\r<br \/>\r<br \/>\r<br \/>I'll be picking up emails where possible, however please allow extra time for a response.\r<br \/>\r<br \/>\r<br \/>Kind Regards\r<br \/>\r<br \/>\r<br \/>Paul Roberts<br \/><br \/>",
"internal":"0",
"date":"2012-09-17 21:54:23"
},
{
"id":"21",
"body":"Hey John<br><br>Hows it going?",
"internal":"0",
"date":"2013-03-13 13:50:24"
},
{
"id":"22",
"body":"Sure",
"internal":"0",
"date":"2013-03-20 16:06:07"
},
{
"id":"23",
"body":null,
"internal":"0",
"date":"2013-03-20 16:07:49"
},
{
"id":"24",
"body":"Testing Reply<br><br>How you doing<br><br>OK?",
"internal":"0",
"date":"2013-05-22 18:17:32"
},
{
"id":"25",
"body":"Test",
"internal":"0",
"date":"2013-05-31 17:32:11"
}
]
},
"3":{
"id":"3",
"subject":"Question regarding order S10",
"order":{
"id":"10"
},
"customer":{
"id":"3",
"firstname":"Paul",
"lastname":"Roberts"
},
"admin_user":{
"id":"0",
"name":null
},
"status":{
"id":"2",
"name":"Closed"
},
"priority":{
"id":"1",
"name":"LOW"
},
"date":{
"created":"2012-02-27 17:58:00",
"updated":"2012-02-27 17:58:00"
},
"message_count":3,
"messages":[
{
"id":"17",
"body":"",
"internal":"0",
"date":"2012-02-27 17:58:00"
},
{
"id":"18",
"body":"Type your message here..",
"internal":"0",
"date":"2012-05-21 13:41:04"
},
{
"id":"19",
"body":"Type your message here..",
"internal":"0",
"date":"2012-08-08 19:21:53"
}
]
},
"2":{
"id":"1",
"subject":"Where my order",
"order":{
"id":null
},
"customer":{
"id":"1",
"firstname":"John",
"lastname":"Smith"
},
"admin_user":{
"id":"0",
"name":null
},
"status":{
"id":"2",
"name":"Closed"
},
"priority":{
"id":"1",
"name":"LOW"
},
"date":{
"created":"2012-02-02 11:00:04",
"updated":"2012-02-10 15:28:09"
},
"message_count":6,
"messages":[
{
"id":"11",
"body":null,
"internal":"0",
"date":"2012-02-02 11:00:04"
},
{
"id":"12",
"body":null,
"internal":"0",
"date":"2012-02-02 11:04:07"
},
{
"id":"13",
"body":null,
"internal":"0",
"date":"2012-02-02 11:24:06"
},
{
"id":"14",
"body":"Yes,<br><br>We are working on it<br><br>",
"internal":"0",
"date":"2012-02-02 11:25:04"
},
{
"id":"15",
"body":"Yes<br><br>We are working on it<br><br>OK?<br><br>",
"internal":"0",
"date":"2012-02-09 12:56:11"
},
{
"id":"16",
"body":"OK COOL",
"internal":"0",
"date":"2012-02-10 15:28:09"
}
]
},
"1":{
"id":"1",
"subject":"Question regarding order S6",
"order":{
"id":"6"
},
"customer":{
"id":"1",
"firstname":"John",
"lastname":"Smith"
},
"admin_user":{
"id":"0",
"name":null
},
"status":{
"id":"2",
"name":"Closed"
},
"priority":{
"id":"1",
"name":"LOW"
},
"date":{
"created":"2011-09-12 15:44:03",
"updated":"2012-01-23 17:23:33"
},
"message_count":5,
"messages":[
{
"id":"1",
"body":"Testing",
"internal":"0",
"date":"2011-09-12 15:44:03"
},
{
"id":"2",
"body":"Testing Tickets",
"internal":"0",
"date":"2011-09-12 16:01:51"
},
{
"id":"3",
"body":"Type your message here..",
"internal":"0",
"date":"2011-09-14 13:31:49"
},
{
"id":"4",
"body":"Ok, thanks, can you send me just the normal itrm please.",
"internal":"0",
"date":"2011-09-28 18:41:08"
},
{
"id":"5",
"body":"Type your message here..",
"internal":"0",
"date":"2011-09-28 18:41:26"
}
]
}
}
}
Retrieve the details for one Ticket
Call
GET /rest/ticket/{id}.json
Response
{
"success":"1",
"status":"Details for ticket id 1",
"ticket":{
"1":{
"id":"1",
"subject":"Question regarding order S6",
"order":{
"id":"6"
},
"customer":{
"id":"1",
"firstname":"John",
"lastname":"Smith"
},
"admin_user":{
"id":"0",
"name":null
},
"status":{
"id":"2",
"name":"Closed"
},
"priority":{
"id":"1",
"name":"LOW"
},
"date":{
"created":"2011-09-12 15:44:03",
"updated":"2012-01-23 17:23:33"
},
"message_count":10,
"messages":[
{
"id":"1",
"body":"Testing",
"internal":"0",
"date":"2011-09-12 15:44:03"
},
{
"id":"2",
"body":"Testing Tickets",
"internal":"0",
"date":"2011-09-12 16:01:51"
},
{
"id":"3",
"body":"Type your message here..",
"internal":"0",
"date":"2011-09-14 13:31:49"
},
{
"id":"4",
"body":"Ok, thanks, can you send me just the normal itrm please.",
"internal":"0",
"date":"2011-09-28 18:41:08"
},
{
"id":"5",
"body":"Type your message here..",
"internal":"0",
"date":"2011-09-28 18:41:26"
},
{
"id":"6",
"body":"",
"internal":"0",
"date":"2011-12-29 01:24:54"
},
{
"id":"7",
"body":"testing",
"internal":"0",
"date":"2011-12-30 14:43:02"
},
{
"id":"8",
"body":"OK\r<br \/>\r<br \/>Kind Regards\r<br \/>\r<br \/>Paul Roberts\r<br \/>\r<br \/>Redbeck\r<br \/>Ecommerce Services\r<br \/>http:\/\/www.redbeck.com\r<br \/>T: 0333 1017 333\r<br \/>E: paul.roberts@redbeck.co.uk\r<br \/>\r<br \/>Looking for Website Support? Call us on 0871 223 5033\r<br \/>\r<br \/>-----Original Message-----\r<br \/>From: Instantcart Demo [mailto:tickets@demo.instantcart.com] \r<br \/>Sent: 30 December 2011 14:43\r<br \/>To: John Smith\r<br \/>Subject: Instantcart Demo [Support Ticket #1] Question regarding order S6\r<br \/>\r<br \/>\r<br \/>testing\r<br \/>\r<br \/>Kind Regards\r<br \/>\r<br \/>Administrator\r<br \/>\r<br \/>Instantcart Demo\r<br \/>http:\/\/demo.instantcart.com\r<br \/>\r<br \/>This email was sent in response to a support ticket sent to\r<br \/>tickets@demo.instantcart.com.\r<br \/>\r<br \/>This email relates to the subject: Question regarding order S6. To get the\r<br \/>full email history, please login to your account and click the My Messages\r<br \/>link. If you do not receive a response by email to your reply, we\r<br \/>recommended checking your online account message history under My Messages.<br \/><br \/>",
"internal":"0",
"date":"2011-12-30 14:43:12"
},
{
"id":"9",
"body":"Any News?\r<br \/>\r<br \/>Kind Regards\r<br \/>\r<br \/>Paul Roberts\r<br \/>\r<br \/>Redbeck\r<br \/>Ecommerce Services\r<br \/>http:\/\/www.redbeck.com\r<br \/>T: 0333 1017 333\r<br \/>E: paul.roberts@redbeck.co.uk\r<br \/>\r<br \/>Looking for Website Support? Call us on 0871 223 5033\r<br \/>\r<br \/>\r<br \/>-----Original Message-----\r<br \/>From: Instantcart Demo [mailto:tickets@demo.instantcart.com] \r<br \/>Sent: 30 December 2011 14:43\r<br \/>To: John Smith\r<br \/>Subject: Instantcart Demo [Support Ticket #1] Question regarding order S6\r<br \/>\r<br \/>\r<br \/>testing\r<br \/>\r<br \/>Kind Regards\r<br \/>\r<br \/>Administrator\r<br \/>\r<br \/>Instantcart Demo\r<br \/>http:\/\/demo.instantcart.com\r<br \/>\r<br \/>This email was sent in response to a support ticket sent to\r<br \/>tickets@demo.instantcart.com.\r<br \/>\r<br \/>This email relates to the subject: Question regarding order S6. To get the\r<br \/>full email history, please login to your account and click the My Messages\r<br \/>link. If you do not receive a response by email to your reply, we\r<br \/>recommended checking your online account message history under My Messages.<br \/><br \/>",
"internal":"0",
"date":"2011-12-30 14:46:55"
},
{
"id":"10",
"body":"test",
"internal":"0",
"date":"2012-01-23 17:23:33"
}
]
}
}
}
Retrieve the Messages for a Ticket
URL Query Parameters
-
limit - default: 20 - Number or results per page
-
page - default: 1 - Page number
-
get_all_results - default: false
Call
GET /rest/ticket/{id}/messages.json
Response
{
"success":"1",
"status":"Messages successfully retrieved",
"messages":{
"16":{
"id":"16",
"body":"OK COOL",
"internal":"0",
"date":{
"date_created":"2012-02-10 15:28:09"
},
"admin_user":{
"id":"1",
"name":null
},
"customer":{
"id":"0",
"email":"test@null.co.uk",
"firstname":"John",
"lastname":"Smith"
}
},
"15":{
"id":"15",
"body":"Yes<br><br>We are working on it<br><br>OK?<br><br>",
"internal":"0",
"date":{
"date_created":"2012-02-09 12:56:11"
},
"admin_user":{
"id":"1",
"name":null
},
"customer":{
"id":"0",
"email":"test@null.co.uk",
"firstname":"John",
"lastname":"Smith"
}
},
"14":{
"id":"14",
"body":"Yes,<br><br>We are working on it<br><br>",
"internal":"0",
"date":{
"date_created":"2012-02-02 11:25:04"
},
"admin_user":{
"id":"1",
"name":null
},
"customer":{
"id":"0",
"email":"test@null.co.uk",
"firstname":"John",
"lastname":"Smith"
}
},
"13":{
"id":"13",
"body":null,
"internal":"0",
"date":{
"date_created":"2012-02-02 11:24:06"
},
"admin_user":{
"id":"0",
"name":null
},
"customer":{
"id":"1",
"email":"test@null.co.uk",
"firstname":"John",
"lastname":"Smith"
}
},
"12":{
"id":"12",
"body":null,
"internal":"0",
"date":{
"date_created":"2012-02-02 11:04:07"
},
"admin_user":{
"id":"0",
"name":null
},
"customer":{
"id":"1",
"email":"test@null.co.uk",
"firstname":"John",
"lastname":"Smith"
}
},
"11":{
"id":"11",
"body":null,
"internal":"0",
"date":{
"date_created":"2012-02-02 11:00:04"
},
"admin_user":{
"id":"0",
"name":null
},
"customer":{
"id":"1",
"email":"test@null.co.uk",
"firstname":"John",
"lastname":"Smith"
}
}
}
}
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