account/ticketDetail.template.html

Ticket detail shows detailed information about a particular ticket.

You can access the following references directly within ticketDetail.template.html. All these references are accessed via the ticket reference.

ticket (array)

The ticket reference is an array of references that can be accessed directly from ticket (array).

Term	Data Type	Typical Output	Description
ticket.id	int	4	The ticket id
ticket.status	varchar	Pending	The current ticket status
ticket.link	varchar	mymessages.php?id=5	The link to the ticket details
ticket.priority	varchar	HIGH	The link to the ticket details
ticket.subject	varchar	Unwanted item	The subject line
ticket.assignee	varchar	Tue 11th June 2011, 13:45	The store assignee dealing with the ticket
ticket.date.created	varchar	Tue 11th June 2011, 13:45	The date the ticket was created
ticket.date.edited	varchar	Tue 11th June 2011, 13:45	The date the ticket was last updated
ticket.messages	array		(See ticket.messages)

ticket.messages (array)

To access the contents ticket.messages, you will need to loop through the array. Each sub array contains the following references.

Term	Data Type	Typical Output	Description
user.name	varchar	4	The name of the user or customer that created the message
body	varchar	Message content…	The message body
date	varchar	Tue 11th June 2011, 13:45	The formatted date the message was created

Usage

Usage:

   {% if ticket %}
        <h4>Info about this Ticket created on {{ ticket.date.created }} and updated on {{ ticket.date.updated }}</h4>
        <div class="greyContainer">
            <label>Subject</label><p>{{ ticket.subject|raw }}</p>
            <label>Status</label><p>{{ ticket.status|raw }}</p>
            <label>Priority</label><p>{{ ticket.priority|raw }}<p>
        </div>
        <h4>Send us a message about this return<h4>
                <form action="mymessages.php" method="post">
                    {{ form_field_seed|raw }}
                    <input id="return" name="action" value="reply" type="hidden" />
                    <input id="return" name="ticket_id" value="{{ ticket.id }}" type="hidden" />
                    <p><textarea id="message" name="message" style="width:400px; height: 200px" rows="15">Type your message here..</textarea></p>
                    <input id="submit" name="submit" value="Send Reply" type="submit" />
                </form>
                {% if ticket.messages %}
                <h4>You have the following messages relating to this order</h4>
                {% for message in ticket.messages %}
                <p class="greyContainer"><strong>{{ message.user.name }} wrote on {{ message.date }}</strong><br /><br />
                    {{ message.body }}</p><br />
                {% endfor %}
                {% endif %}
   {% endif %}

Articles in this section

ticket (array)

ticket.messages (array)

Usage

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