account/tickets.template.html

Tickets shows a list of open tickets for the logged in customer.

tickets (array)

The tickets reference is the main reference you will use in this template, and it allows you to display tickets for the logged in user. The tickets reference is a recursive array containing the following references within each sub array of tickets.

Term	Data Type	Typical Output	Description
id	int	4	The ticket id
status	varchar	Pending	The current ticket status
link	varchar	mymessages.php?id=5	The link to the ticket details
msg_count	int	5	The number of messages in the ticket
priority	varchar	HIGH	The link to the ticket details
subject	varchar	Unwanted item	The subject line
assignee	varchar	Tue 11th June 2011, 13:45	The store assignee dealing with the ticket
date.created	varchar	Tue 11th June 2011, 13:45	The date the ticket was created
date.edited	varchar	Tue 11th June 2011, 13:45	The date the ticket was last updated

Usage

{% if tickets %}
<div class="box_products">
    <table cellspacing="0" cellpadding="0" id="productList">
        <thead>
            <tr>
                <th width="50" height="20" class="main"><b>Ticket ID</b></th>
                <th width="50" height="20" class="main"><b>Status</b></th>
                <th width="200" height="20" class="main"><b>Subject</b></th>
                <th width="75" height="20" class="main"><b>Staff Member</b></th>
                <th width="75" height="20" class="main"><b>Date Created</b></th>
                <th width="75" height="20" class="main"><b>Date Updated</b></th>
                <th width="50" height="20" class="main"><b>Msg</b></th>
                <th width="50" height="20" class="main"><b>Priority</b></th>
            </tr>
        </thead>
        <tbody>
            {% for ticket in tickets %}
            <tr>
                <td width="50" height="20" class="main"><span class="productName"><a href="{{ ticket.link }}">{{ ticket.id }}</a></span></td>
                <td width="50" height="20" class="main">{{ ticket.status }}</td>
                <td width="200" height="20" class="main"><span class="productName"><a href="{{ ticket.link }}">{{ ticket.subject }}</a></span></td>
                <td width="75" height="20" class="main">{{ ticket.assignee }}</td>
                <td width="75" height="20" class="main">{{ ticket.date.created }}</td>
                <td width="75" height="20" class="main">{{ ticket.date.edited }}</td>
                <td width="50" height="20" class="main">{{ ticket.msg_count }}</td>
                <td width="50" height="20" class="main">{{ ticket.priority }}</td>
            </tr>
            {% endfor %}
        </tbody>
    </table>
</div>
{% else %}
<p> You currently have (0) Tickets to display.</p>
{% endif %}

Articles in this section

tickets (array)

Usage

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